Terms of service

1. About these terms

AYNA LLC ("AYNA," "we," "us") operates aynausa.com and the AYNA boutiques. These terms cover your use of our website and every order you place with us online. They apply whether you order on our site or through another channel that sells our products, such as a social media shop or an AI shopping assistant.

By using the site or placing an order, you agree to these terms, our Privacy Policy and our Refund Policy. If you disagree with any of them, please do not use the site or place an order. Purchases made in person at an AYNA boutique are covered by your receipt and the Refund Policy.

2. Orders through AI assistants and other apps

Our products can be found and bought through third-party services, including AI assistants, social media shops and shopping apps. Whichever channel you use, AYNA is the seller and these terms apply to your order.

• If you allow an AI assistant or another tool to place an order for you, you are responsible for that order as if you placed it yourself. Check the size, color, quantity and shipping address in your order confirmation. An order an assistant placed by mistake is handled under our Refund Policy like any other order.
• Prices, stock and descriptions shown on third-party services come from our catalog and can update with a delay. The items and prices in your order confirmation are the ones that apply.
• The company that runs the assistant or app has its own terms and privacy policy. Those govern your use of that service and how it handles your information. We have no control over those services and are not responsible for their recommendations, summaries or mistakes.
• Some orders finish on our website. If a third-party service cannot collect everything needed, you may be sent to our checkout to complete your purchase.

3. Who can shop with us

You must be at least 18, or the age of majority where you live, to place an order. If you are younger, a parent or guardian needs to place the order for you.

If you create an account, keep your login private and your details current. You are responsible for orders placed through your account. We may refuse or cancel an order, or close an account, if we suspect fraud, purchases for resale, or a violation of these terms.

4. Products, descriptions and prices

We work to show every piece accurately. Colors can look different from screen to screen, and measurements can vary slightly between garments. Fabric content on a product page is taken from the garment's tag. If the page and the tag ever disagree, the tag is correct and we will fix the page.

Prices are in US dollars and can change at any time before you order. If an item is listed with a wrong price or wrong details, we may cancel that item and refund you in full, even after your order is confirmed. We may limit quantities per order, per person or per household.

5. Orders and payment

Your order is an offer to buy. We accept it when we send a shipping confirmation or hand the order to you at pickup. An order confirmation email means we received your order and does not guarantee acceptance.

Our online stock is shared with our boutiques, so an item can sell in store before we pack your online order. If that happens, we will cancel that item and refund it in full to your original payment method.

Payments are handled by third-party payment processors, and we never store your full card number. By paying, you confirm you are authorized to use that payment method. Sales tax is added where the law requires it. Contact us right away if you need to change or cancel an order. Once an order is packed we can no longer change it, and the Refund Policy applies.

6. Shipping and delivery

Shipping options, costs and estimated delivery times are shown at checkout. Delivery dates are estimates. Carrier delays, weather, customs and other events outside our control can push them back. Your order may arrive in more than one package at no extra shipping cost to you.

Responsibility for a package passes to you when we hand it to the carrier. If tracking shows delivered and you cannot find it, email us within 7 days and we will help you open a claim with the carrier. You are responsible for entering a correct address. If a package comes back to us because of an address error or a refused delivery, we can reship it at your cost or refund the items minus the original shipping.

Where we offer shipping outside the United States, duties, taxes and import fees charged by your country are your responsibility and are not included in our prices.

7. Returns and exchanges

Returns, exchanges and store credit are covered by our Refund Policy, which is part of these terms. It sets the time windows, the condition items must be in, and any return shipping fees. If the Refund Policy and these terms ever conflict on a return question, the Refund Policy applies.

8. Promotions, gift cards and store credit

• One promo code per order unless the offer says otherwise. Codes cannot be applied to past orders, swapped for cash or combined with other offers.
• Some promotions depend on buying several items, such as buy two, get one. If a return means your order no longer qualifies, we may deduct the value of the discount or free item from your refund.
• We may change or end a promotion at any time. Orders we have already accepted keep the promotion they were placed with.
• Gift cards and store credit can be used for AYNA merchandise only. They cannot be redeemed for cash unless the law requires it. Treat a gift card code like cash, because we cannot replace one that is lost or shared.

9. Text messages and email

If you sign up for AYNA texts, you agree to receive recurring marketing messages at the number you provided, such as new arrivals, offers and cart reminders. Messages may be sent with an automated system. Agreeing to texts is never required to make a purchase.

Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe at any time and HELP for help, or email [contact@aynausa.com]. Mobile carriers are not liable for delayed or undelivered messages. We do not share your mobile number or text opt-in with third parties for their marketing.

You can leave our marketing emails with the unsubscribe link in any message. We will still send emails about your orders, such as confirmations and shipping updates. Our Privacy Policy explains how we handle your information.

10. Acceptable use

You may use the site to browse and shop for yourself or as a gift. An AI assistant or similar tool may browse and order for you when it works through a channel we have enabled and acts for a real customer. You agree that you will not:

• scrape, copy or harvest our catalog, prices, photos or customer data;
• use bots or scripts to buy up stock, test stolen cards, or place orders for resale;
• interfere with the site, probe it for weaknesses, or get around security or purchase limits;
• impersonate anyone, or give false contact or payment details;
• use the site for anything unlawful.

11. Our content and yours

Everything on the site belongs to AYNA or its licensors, including product photos, designs, text, graphics and the AYNA name and logo. You may not copy, reuse or sell any of it without our written permission. Sharing a link or a product image to recommend us to a friend is welcome.

When you send us content, such as a review or a photo, you give AYNA a non-exclusive, royalty-free, worldwide license to use and display it in our business, including on our site and social media. You confirm the content is yours to share and is truthful. We may decline or remove any submission.

12. Third-party services and links

We rely on outside companies for payments, shipping, messaging and the shopping channels described in Section 2. The site may also link to websites we do not run. Those companies and sites operate under their own terms and privacy policies, and we are not responsible for their content or conduct.

13. Disclaimers

THE SITE AND OUR PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT THE LAW ALLOWS, AYNA DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.

We cannot promise the site will always be available, secure or free of errors. Nothing in this section limits your rights under our Refund Policy or any right the law does not allow us to limit.

14. Limitation of liability

TO THE FULLEST EXTENT THE LAW ALLOWS, AYNA AND ITS OWNERS, EMPLOYEES AND SUPPLIERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOST PROFITS OR DATA, ARISING FROM YOUR USE OF THE SITE OR ANY PRODUCT. OUR TOTAL LIABILITY FOR ANY CLAIM IS LIMITED TO THE AMOUNT YOU PAID FOR THE ORDER THE CLAIM RELATES TO.

Some states do not allow certain limits, so parts of this section may not apply to you.

15. Indemnification

If someone brings a claim against AYNA because you broke these terms, misused the site, or violated the law or another person's rights, you agree to cover our resulting losses and reasonable legal fees.

16. Governing law and disputes

If you have a problem with an order or the site, email us first. Most issues are solved that way, and we will work with you in good faith for 30 days before either side takes legal action.

These terms are governed by the laws of the Commonwealth of Virginia, without regard to its conflict of law rules. Any lawsuit between you and AYNA must be brought in the state or federal courts serving [Fairfax County], Virginia, and both sides consent to those courts.

17. Changes and general terms

We may update these terms, and the date at the top shows the latest version. The version posted when you place an order applies to that order.

If a court finds part of these terms unenforceable, the rest stays in effect. Choosing to let something go once does not waive our right to enforce that term later. These terms, together with the Privacy Policy and Refund Policy, are the entire agreement between you and AYNA about the site and your online orders.

18. Contact

AYNA LLC

contact@aynausa.com